Find out if new customers are set up for success.
How easy was it to get started with our product?
1 = Very difficult, 5 = Effortless
How helpful was the onboarding process?
1 = Not helpful, 5 = Extremely helpful
Did you achieve your first goal with the product within the first week?
What was the most confusing part of getting started?
What would have made your first week easier?
Even small things help us improve.
How confident are you in using the product on your own now?
1 = Not confident, 5 = Fully confident
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